Customer Support
VANTOS is committed to delivering the highest quality of customer support, both online and on-call. We will assign a knowledgeable VANTOS support technician to each customer. The support technician either personally solves any problems that the customer may experience, or provides proper escalation and follow-up. By working closely with you, your support technician is familiar with the details of your deployment, and is able to provide expertise tailored to your needs and your environment.
VANTOS provides three points of contact for information and support with V-Flexim implementations:
Knowledge Base
We maintain a library of technical documentation in the VANTOS Knowledge Base, an archive of reference materials related to the installation, management, and use of the V-Flexim product. Based on customer input and experiences, the knowledge base is regularly based by the VANTOS development and engineering staff. You can access the VANTOS Knowledge Base at: https://support.vantos.com.
E-mail Support
If you are unable to find information in the VANTOS Knowledge Base that will help you resolve issues with your V-Flexim deployment, you can e-mail inquiries that are not time-sensitive to VANTOS Customer Support. Please send e-mails to: support@vantos.com.
Telephone Support
More rapid responses to your questions can be obtained by contacting VANTOS Customer Support by phone during normal business hours. Phone support hours are business days, 9am to 5pm, Pacific Time. If you are unable to reach someone in person, please leave a message, and your call will be promptly returned. Please contact VANTOS Telephone Support by calling: 206.838.7938, option 3.
Support Information:
Phone: 206.838.7938, option 3
Hours: 9am - 5pm Pacific Time
Email: support@vantos.com
Support Portal: https://support.vantos.com/